Careers at AvalonBay

Customer Service Manager

Job ID:	6793	Location:	US-CT-Shelton
Experience (Years):	3	Posted Date:	10/27/2009
Category:	Property Management - Onsite - Customer Service	Position Type:	Full Time
Job Type:	Non Exempt	Company:	CT023 - Avalon Huntington
Long Term Incentive Eligible:	No	Required To Live On-Site:	No

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Overview:

Come be part of an award-winning company! AvalonBay Communities is the proud recipient of the 2007 "Property Management Company of the Year" and the 2005 "Development Firm of the Year" awards, as presented by the National Association of Home Builders. AvalonBay, an S&P 500 company, is in the business of developing, redeveloping, acquiring, and managing luxury apartments in the multi-family housing industry. We are looking for enthusiastic, customer-service focused individuals to be a part of our award-winning team. So if you're looking for a rewarding career opportunity with the top property management organization in the country, we'd like to hear from you! We are looking for the right candidate to join our Residential Services Team as a Customer Service Manager.

Responsibilities:

The Customer Service Manager’s overall responsibility is to:

Implement programs and services to residents and prospective residents of an assigned community to contribute to AVB’s annual business goals.

Communicate with residents to ensure residents are knowledgeable regarding community’s services, operating procedures and issues/events.

Respond to inquiries and requests from prospective residents.

Respond to resident requests and work with residents to minimize/resolve problems and complaints. Follow through to ensure issue is resolved.

Coordinate resident service issues with appropriate community staff such as maintenance, concierge, leasing, and management and ensure resident issues are resolved in a timely manner.

Assists in the development, implementation and monitoring of programs to maximize revenue, control expense, improve customer satisfaction and manage on-site personnel.

Implement or direct the implementation of all applicable AVB policies and procedures.

Ensure compliance with all federal, state and local laws, specifically Fair Housing regulations.

Qualifications:

Qualified candidates will have 3 years of multi-family leasing experience for a large complex apartment community, a mid/high-rise community, a multi-community leasing assignment, or a lease-up community. Associate’s degree preferred.

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