AvalonBay Communities

  • Claims Manager

    Posted Date 3 weeks ago(5/1/2018 6:23 PM)
    Job ID
    Experience (Years)
    Risk Management
    Position Type
    Full Time
    Job Type
    Non Exempt
  • Overview

    AvalonBay is proud to be named one of Glassdoor's Best Places to Work in 2018.  We are one of the nation’s leading Real Estate Investment Trusts (REIT’s), in the business of constructing, developing, redeveloping, acquiring and managing high-quality apartment communities in high barrier-to-entry markets of the United States. These markets are located in the Northeast, Mid-Atlantic, Pacific Northwest and Northern and Southern California regions of the country. We currently own and operate approximately 82,000 apartment homes in the US and employ approximately 3,000 associates. We are looking for a Claims Manager to join our Risk Management team at our Arlington, Virginia Headquarters.   


    This position is responsible for supporting the Risk Management department in a variety of matters including oversight of general liability and property damage claims. 


    Responsibilities include, but are not limited to:


    • Manage general liability, property and other claims as assigned.
    • Adjust certain claims in-house and oversee other claims sent to Third Party Adjusters (TPA).  Coordinate claim notification to carriers as required under policies.
    • Monitor claims to ensure they are actively managed and loss reserves are appropriate.  Work with TPA’s assigned to claims, assist in documentation and information collection. 
    • Coordinate and attend mediations, settlement conferences or trials as needed. 
    • Develop and manage cost effective claims and litigation management programs.  Oversee tracking of settlement costs, investigative and litigation expenses.
    • Train, supervise and mentor Claims Analyst.  Work with the Claims Analyst for incident review process and clarify/collect additional information as needed. 
    • Adjust property claims below policy deductible, work with carriers for larger insured matters. 
    • Serves on crisis response team and responds to after-hours emergency situations as needed.


    Our ideal candidate is experienced in successfully supervising claim professionals and handling premises liability claims.  He/she will bring strong leadership skills and the ability to mentor and encourage behaviors that impact claim performance.  This person should possess strong people skills and be comfortable interacting with a wide variety of professionals.  The candidate should be able to effectively prioritize and multi-task in a team environment, make essential decisions to positively impact change, and develop partnerships. 



    • BA or BS degree required
    • 7+ years prior claims adjusting/handling and administration experience
    • Prior experience adjusting first party and third party claims
    • Licenses/Certifications: Associate in Claims (AIC) or Associate in Risk Management (ARM) preferred, but not required
    • Knowledge of workers compensation claims helpful, but not required
    • Superior written and verbal communication skills
    • Complete knowledge of claim procedures, technology, state and federal laws and insurance regulations


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