AvalonBay Communities is proud to be named one of Glassdoor's 100 Best Places to Work in 2018.
AvalonBay Communities, Inc., a current member of the S&P 500, is one of the nation’s leading Real Estate Investment Trusts (REIT’s), in the business of developing, redeveloping, acquiring and managing quality apartment communities. We currently own and operate approximately 80,000 apartment homes in the US and employ approximately 3,000 associates. We are currently searching for a strong Vice President of Customer Support Operations to oversee and manage several areas of our shared services operations center located in Virginia Beach, Virginia which employs 175 employees.
The VP Customer Support Operations provides the strategic direction and expertise to AvalonBay’s Customer Support Operations (CSO) team. This position oversees CSO operations (including customer service, loss mitigation, operations support and collections) to ensure that the highest level of customer service is provided to AvalonBay’s residents. The position creates and implements short-term and long-term strategies for continuous improvement in CSO operations.
This position will be responsible for the following:
Qualified applicants will possess: