AvalonBay Communities

  • Help Desk Support Technician

    Posted Date 4 days ago(7/11/2018 10:24 AM)
    Job ID
    Experience (Years)
    Information Technology
    Position Type
    Full Time
    Job Type
    Non Exempt
  • Overview

    AvalonBay is proud to be named one of Glassdoor's Best Places to Work in 2018.


    AvalonBay Communities, Inc. is one of the nation’s leading Real Estate Investment Trusts (REIT’s), in the business of developing, redeveloping, acquiring and managing quality apartment communities in high barrier-to-entry markets of the United States.  These markets are located in the Northeast, Mid-Atlantic, Southeast, Pacific Northwest and Northern and Southern California regions of the country.

    We offer a competitive compensation and benefits package to help with your needs today and build for your future tomorrow.  You will enjoy ongoing training, advancement potential and the opportunity to be part of an award-winning team.  If you're a team player with a positive attitude and exceptional customer service skills, we would love to hear from you!  We are currently looking for a Help Desk Support Technician to work out of our Irvine, CA regional office.

    The Role

    The Help Desk Support Technician will be responsible for supporting the daily operation of the AVB (AvalonBay) Tech Help Line/Desk.  This is a fast-paced position that will require you to provide assistance to internal employees through various forms of communication (in person, over the phone or through written communications).  If you are energetic, customer service focused and enjoy solving technical problems, this is the job for you. 


    Essential Job Functions:

    • Analyze and resolve application and/or technical support issues upon first contact with internal employees by responding to incoming support requests by way of telephone and electronic communication (e.g. e-mail messages, instant messaging, ticketing system, etc.)
    • Ability to resolve problems via remote management tools or provide/dispatch deskside support (occasional travel to locations may be required)
    • Develop polished and professional learning content suitable for direct distribution to employees such as job aids, quick reference guides, FAQs and multimedia visual aids
    • Conduct periodic training sessions such as individual new hire onboarding and on-the-job training
    • Obtain/maintain the customer-focused, professional and technical skill sets needed to support the organization's support needs (e.g. application, hardware, network infrastructure, etc.) as well as the implementation of any new initiatives/solutions that the company pursues.
    • Participate in IT Emergency Pager Rotation.

    You Have...

    This person must have at least a High School Diploma or GED, although a Bachelor’s Degree in Information Services is preferred. The ideal candidate would have 6 -12 months of experience in a technical support/customer service role and intermediate level technical and networking skills are required.  Our ideal candidate has a CompTIA A+ certification or HDI Support Center Analyst certification.  If you do not have these certifications, you will be required to successfully obtain them within your first 90 days with the company.


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