AvalonBay Communities

  • Customer Service Associate- Leasing

    Posted Date 1 month ago(7/23/2018 9:59 AM)
    Job ID
    Experience (Years)
    US-VA-Virginia Beach
    Position Type
    Full Time
    Job Type
    Non Exempt
  • Overview

    AvalonBay is proud to be named one of Glassdoor's Best Places to Work in 2018.

    Come be part of an award-winning company! AvalonBay, an S&P 500 company, is in the business of developing, redeveloping, acquiring, and managing luxury apartments in the multi-family housing industry. We are looking for enthusiastic, customer-service focused individuals to be a part of our award-winning team. So if you're looking for a rewarding career opportunity with the top property management organization in the country, we'd like to hear from you! We are looking for the right candidate to join our Customer Service-Leasing Team in Virginia Beach, VA.


    The Role

    The  Customer Service Associate (Leasing) supports community leasing by engaging prospective residents through the development and scheduling of qualified leads. Engagement is conducted via outbound and inbound contact through a variety of channels, including but not limited to telephone, email and other potential digital media channels (text/SMS, online chat). 


    The role also has potential to be responsible for post-appointment followup and coordination of the online leasing experience with prospective residents.

    • Engages and educates prospective customers about AvalonBay, and effectively answers any questions they may have
    • Effectively utilizes Salesforce to enter notes relevant to appointments
    • Assists with post-appointment followup and online leasing

    You Have...

    • High school diploma or equivalency (GED) required
    • At least one year of experience in a sales, customer service, or call center environment
    • Excellent written and verbal communication skills are a must
    • Customer service mindset, adaptability, and ability to work in a fast-paced office environment
    • Tech savvy with the ability to quickly learn new systems



    Additional Info

    AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.


    AvalonBay is an Equal Opportunity Employer.




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