AvalonBay Communities

  • Front Desk Supervisor

    Posted Date 1 month ago(7/23/2018 9:59 AM)
    Job ID
    Experience (Years)
    US-NY-New York
    Customer Service
    Position Type
    Full Time
    Job Type
    Non Exempt
    Required To Live On-Site
  • Overview


    AvalonBay is proud to be named one of Glassdoor's Best Places to Work in 2018.


    Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day you can make a difference in someone's life. We take that purpose seriously and expect you will as well. From helping someone choose one of our communities as their home to providing great service throughout a resident's stay to supporting your fellow associates, your positive, professional and consistent personal interactions make AvalonBay a great place to work. Our purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement - set us apart.


    So if you're looking for a rewarding career opportunity with the top property management organization in the country, we'd like to hear from you! We are looking for the right candidate to join our property operations team as Front Desk Supervisor.

    The Role

    Under the direction of the Community Manager, the Front Desk Supervisor will be responsible for supervising all functions of the front desk and concierge staff. In addition to working a shift, the Front Desk Supervisor will supervise a team of 6 additional concierges and provide day to day direction for the concierge staff in accordance with the company's guidelines, procedures and customer service standards. He or she will also handle escalated resident issues and work with the Community Manager and Maintenance Manager as a liaison to provide resolutions.


    Specific duties include but are not limited to:

    • Managing the staff schedule
    • Managing temporary help
    • Providing coaching and counseling for team and individual development
    • Training new and existing concierges
    • Interviewing potential candidates
    • Addressing resident concerns
    • Maintaining current concierge service levels and implementing new services as needed
    • Coordinating with office and maintenance teams to communicate with residents  

    This position requires a flexible schedule and the ability to work with and train staff during weekday, evening, overnight and weekend shifts.

    You Have...

    Qualified candidates will have 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment. High school diploma or equivalency (GED) is required. Bachelor's degree and previous supervisory experience preferred.

    Additional Info

    AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.
    AvalonBay is an Equal Opportunity Employer.


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