AvalonBay Communities

  • Portfolio Operations Director

    Posted Date 3 weeks ago(8/1/2018 1:57 PM)
    Job ID
    Experience (Years)
    US-CA-Los Angeles
    Property Management
    Position Type
    Full Time
    Job Type
  • Overview

    AvalonBay is proud to be named one of Glassdoor's Best Places to Work in 2018.


    Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day you can make a difference in someone's life. We take that purpose seriously and expect you will as well. From helping someone choose one of our communities as their home to providing great service throughout a resident's stay to supporting your fellow associates, your positive, professional and consistent personal interactions make AvalonBay a great place to work. Our purpose and our core values - A Commitment to IntegrityA Spirit of Caring, and A Focus on Continuous Improvement - set us apart.


    So if you're looking for a rewarding career opportunity with the top property management organization in the country, we'd like to hear from you! We are looking for the right candidate to join our property operations team as a Portfolio Operations Director in the Los Angeles region.

    The Role

    Responsible for the management of a medium portfolio (5-10) of assigned communities including all operational and financial (revenue and expense) performance, customer satisfaction and retention, personnel management and retail tenant management.


    Essential Job Functions:  

    • Manage all of the operational and financial aspects of a portfolio of assigned communities to contribute to AVB’s annual business goals.
    • Develop, implement and monitor the effectiveness of programs to maximize revenue (residential and retail), control expense, improve customer satisfaction and manage on-site personnel.
    • Resolve employee relation issues and provide developmental support to subordinates via coaching, counseling, and training. Identifies succession candidates and design career development plans as appropriate.
    • Manage customer service issues, at the community or portfolio level, through analysis of customer service survey results and the development and implementation of a solution. Monitor the effectiveness of implemented solutions.
    • Develop annual operating budgets and present in accordance with established timeframes.
    • Participate as a member on capital improvement project teams for both rehabs and new apartment communities.
    • Identify and analyze economic trends in the local market to determine the impact on the portfolio.
    • Manage the communication of information top down and bottom up to ensure senior management and on-site staff are aware of business/market issues.
    • Implement or direct the implementation of all applicable AVB policies and procedures. Ensure compliance as needed.
    • Ensure compliance with all federal, state and local laws, specifically Fair Housing regulations.

    You Have...

    Education: Bachelor’s degree or 5 years of progressive responsibility in property management, hospitality or retail industry.



    • 5+ years of multi-site, multi-family, multi-property type operational management experience in the role of a Portfolio Manager or a comparable role in hotel/resort management.
    • Managing property rehab and development projects from planning, to implementation, to completion.
    • 5 years of real estate experience in the local regional real estate market



    • Ability to effectively manage a medium portfolio (5 – 10 communities) of properties as demonstrated by a history of addressing management issues in such areas as financial performance, customer service, communications, team building, marketing, and negotiations.
    • Ability to read and write English as demonstrated by clear and concise written and verbal communications. Demonstrated ability to create and deliver group presentations on property related subject matter and to write reports in a clear, concise form.
    • Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual.
    • Ability to perform Microsoft Office applications such as word processing, spreadsheets and presentations.
    • Ability to frequently operate general office equipment such as, but not limited to, personnel computer, telephone, photocopying machine, facsimile machine and postage machine.
    • Ability to frequently operate motorized vehicles such as, but not limited to, a car, truck, van or golf cart.



    • Valid driver’s license and automobile insurance


    Additional Info

    AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.
    AvalonBay is an Equal Opportunity Employer.




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